FREQUENTLY ASKED QUESTIONS

If you have questions, you have come to the right place.

KLARNA PAYMENT OPTION (online only)

  1. What is Klarna?

    Klarna and Hedley & Bennett have partnered to provide flexible online payment options for our customers. Buy now. Pay later. Klarna is a global payments provider that works with retailers to give customers the smoothest online shopping experience by providing unique payment options and superior customer experience. Klarna has 2,500 employees around the world and is leading the way for alternative payments by serving 70 million consumers and 170,000 merchants. Learn more.

  2. What is pay in 30 days and how does it work?

    Pay in 30 days, offered through Klarna, offers you the flexibility to get the order delivered before you have to pay. Once your order has shipped, you’ll receive an email with a link to pay. You’ll have 30 days to make a payment. Learn more.

  3. Is there a fee to use pay in 30 days?

    There is no fee to use Pay in 30 days. However, if your invoice is not paid by the due date, Klarna may charge you a late fee of up to $10.00.

  4. Is there a late fee associated with pay in 30 days?

    Yes. If your invoice isn’t paid by the due date, you’re subject to a late fee up to $10.00 (issued by Klarna). To help you pay on time, Klarna will send an email reminder two days before payment is due.

  5. How is my pay in 30 days statement sent?

    You’ll receive an email from Klarna with payment instructions once the order has shipped.

  6. How does pay in 4 interest-free installments work?

    Pay in 4 interest-free installments, offered through Klarna, offers you short-term installments that let you spread the cost of a purchase, with no added cost or hassle. Four equal payments are automatically collected bi-weekly from your debit or credit card. The total amount charged to your card is no greater than if you simply paid for the entire purchase up front (provided the agreed payment schedule is followed). Learn more.

  7. I returned my pay in 4 interest-free installments purchase, what happens next?

    Klarna will refund any payments already made back to the original payment method.

  8. I returned part of my pay in 4 interest-free installments purchase, how does that affect my remaining installments?

    Klarna will update the total balance and any remaining payments are automatically adjusted in the case of partial returns (starting from the last installment and moving forward). Any payments already made will be refunded back to the original payment method.

  9. Is there a late fee for pay in 4 interest-free installments?

    Yes. If your automatic payment fails and you do not provide updated card details, Klarna may charge you a late fee of $10.00. Klarna will send you an email notification if your payment was unsuccessful.

  10. Will Klarna’s Buy Now. Pay later. impact my credit score?

    Klarna does not perform a hard inquiry with the credit bureaus, so your credit score won’t be impacted if you pay with Klarna at Hedley & Bennett.

  11. How do I contact Klarna?

    You can reach Klarna’s Customer Service team by phone at 844-4KLARNA between Monday-Friday 8am-6pm EST. You can also chat Klarna 24/7 when you log into the Klarna App. Learn more.

CREDIT KEY PAYMENT OPTION (INDUSTRY only)

  1. What is CREDIT KEY

    Hedley & Bennett has partnered with Credit Key to deliver a line of credit to our Industry Customers through a real-time proprietary B2B credit and payment option. By using Credit Key, our Industry customers can place orders with the flexibility of paying over time. Simply speak to your Sales Representative about apply for financing using Credit Key or visit here to get started: https://www.creditkey.com/learn-more-hedley-bennett

  2. TOp REasons to choose CRedit Key
    1.   Instant credit approval - only takes seconds
    2. Larger, better lines of credit - up to $50,000
    3. No Fees or Interest for 30 days
    4. Simple and affordable monthly rates - 0-3%
    5. Ability to be pre-approved
     
  3. HOW CREDIT KEY WORKS?

    Simply Apply Now to get approved with Credit Key or just speak to your Hedley & Bennett Sales Representative about using Credit Key as a payment method on your next order.

    You’ll enter a few details about your business as well as some personal details used to assess the business owner. This will not affect your personal credit. You will receive a decision in seconds.

    If you're an existing customer, Credit Key can approve you for up to $50k, with 30 days interest-free and with payment up to 12 months. If you're a new customer, then Credit Key can approve you for up to $25K and 6 month terms. As always, the first 30 days are 0%.

    If you choose to extend your loan beyond 30 days, Credit Key will offer you rates of 1-3% per month for up to six months, depending on your credit tier.

    Remember: this will NOT affect your personal credit, and you only pay for what you borrow. There are no fees for the additional credit line that you’re not using and there are no pre-payment penalties. You can always pay it off early.

  4. HOW TO PAY?

    Once your order is processed Credit Key will follow up with details about completing your Credit Key account.

    You’ll make payments to Credit Key via ACH. Credit Key will email you with follow-up instructions on how to set up your account. Your first payment is due 30 days after your order has been processed. Usually, this is about the time when you place your order.

  5. CREDIT SCORE, APPROVAL, DECLINES

    Credit Key loans will not impact your personal credit score whatsoever. Late payments or defaults on Credit Key loans will be reported against your business, and may affect your business credit.

    If you are declined for financing, you will receive an email within 24 hours of your application from Credit Key. This email will disclose the reason that you were declined the option to finance your payment.

    You can still place your order with Hedley & Bennett with another payment method! Please contact your Hedley & Bennett Sales Representative.

    If you were approved for a loan, but the loan amount doesn't cover your full order size, please contact your Hedley & Bennett Sales Representative for alternative payment method.

SHIPPING

  1. GENERAL SHIPPING GUIDELINES?

    Orders are processed and shipped Monday through Friday within 1 to 3 business days of the order date. Orders placed on a weekend or holiday will be processed within the next 1 to 2 business days. Please note that all processing times are estimates and may be subject to change.

    If you need to change your shipping method, please contact our Customer Service Team as soon as possible. If you would like merchandise to be shipped to two or more locations, please place separate orders for each location.

  2. SHIPPING TO PO BOXES AND Military APO/FPO addresses?

    All orders being shipped to a PO box will be sent via USPS. However, we do ship to Military APO/FPO addresses.

  3. GROUND SHIPPING?

    Depending on location, please allow 3 to 5 business days for delivery. As a general rule of thumb, West Coast deliveries typically take 1-3 days while East Coast 3-5 days.

  4. INTERNATIONAL ORDERS?

    We do ship internationally. We use a variety of International carries including FEDEX, DHL, UPS and USPS. Please also note that customs clearance is different in every country and that you may be charged additional fees, tariffs and brokerage fees on top of the postage charges.

  5. EXPEDIATED SHIPPING?

    For overnight and 3-day shipping please factor in 1 additional day into the estimated delivery date due to our processing time. If you require true one day or two day service, or are in a rush, please contact our Customer Service team before 12pm PST, Monday-Friday.

  6. EMBROIDERY ORDERS OR OTHER MODIFICATIONS?

    Please allow 2-4 business days before shipping occurs, regardless of the method of shipping chosen.

  7. TRACKING YOUR SHIPMENT?

    Upon shipment, customers will receive an email confirmation containing the tracking information.

Care Instructions: aka how to Love me

  1. FABRIC NOTES and OPtions
    H&B uses only top-notch fabrics. Some of these are raw untreated denims which may bleed slightly in their first few wash cycles and over time will fade and patina naturally. Some aprons are not pre-shrunk and can be expected to shrink up to 1.5 inches during the first few washes. It is best to always follow these general rules:
     
  2. Other cleaning options

    There are some other basic home methods to try if you have stains that won't come out. While we have successfully used these methods ourself, please note that we cannot guarantee that your stains will be removed or the product will not be damaged. Please always tests in a small area first.  

    Warm Salt Water:
    Warm salt water works better if the stain is fresh and hasn't had time to dry. It is also really great for fresh tomato and wine stains.

    1. Dissolve about 1T salt in 1/2 C water
    2. Soak stained fabric in the salt water for 2-3 min

    3. Rub the fabric against itself under cold water

     

    Rubbing Alcohol:
    This method is better for stains that have had time to dry. You can substitute white vinegar for the alcohol too.

    1.   Dab rubbing alcohol onto the ink
    2. Allow a couple of minutes for the alcohol to penetrate the surface and react with the ink

    3. Blot the ink stain using layers of white paper towels or a cloth that has been dampened in either alcohol or water

     

    Commercial Stain Remover:
    Always follow the packaging instructions when using a commercial stain remover.

  3. REPAIRS

    We will repair items that appear to have failed under normal use such as weak stitching or broken hardware. We are happy to provide these repairs free of charge.  

    We do NOT repair damage due to normal wear and tear or damage not caused by malfunction. For example, we do not repair discoloration of fabric due to chemical spills, oil or ink pens. Damage due to washing your fabric incorrectly (high heat) will not be repaired either.

    Please expect all repairs to be completed in 1-2 weeks.

    *Specialty items such as MISE and VANs excluded.

    Please wash all aprons before sending them for repair!

RETURNS & REPAIRS: The Apron Squad Guarantee

  1. Apron Squad Guarantee

    We stand behind everything we make! If you are not fully satisfied with one of our products at the time that you receive it, you may return it to us for a repair, replacement or refund within 30 days. Contact customerservice@hedleyb.com for a return label.

    Please note that Heat or chemical damage is NOT included in the H&B Apron Squad Guarantee. Custom Orders (including embroideries) and worn and washed items are not returnable.

    Gift Cards (both physical and digital) and other items marked "Final Sale" are FINAL SALE and are not eligible for return.

  2. REFUNDS

    If we receive your return within 30 days of your order date, you can choose to receive your refund to your original payment method or as a Hedley & Bennett store credit. In order for you to receive your refund back to your original payment method, we must receive your items within 30 days of your order date. Once we receive your item(s), please allow 3-5 working days for us to process your refund.

    If you paid with a Hedley & Bennett gift card, you will receive the money back as Hedley & Bennett store credit.

    If you paid via PayPal, your refund will be issued back to your PayPal account. If you paid with a credit or debit card, your refund will be issued back to your card. The time it will take for your refund to post to your bank account, PayPal account or credit card will vary.

    We only accept returns for products purchased directly from Hedley & Bennett. If you want to return a product you purchased from another retailer, please contact that retailer directly for information on their return policy.

  3. EXCHANGES

    Contact customerservice@hedleyb.com if you would like to make an exchange. However, we might recommend you return the item and repurchase from our live inventory to receive your item faster.  

  4. RETURNing items

    Unworn, unwashed and unaltered item(s) may be returned. Note that we must receive your item(s) in our California warehouse within 30 days of your order date. Items marked as FINAL SALE are not eligible for return. Please follow the following steps:

    Step 1

    Contact Hedley & Bennett Customer Service. This can be done through Chat, Phone: 213.744.1355 or email: customerservice@hedleyb.com Please have your order number available.

    Step 2

    Our Customer Service Team will give you instructions to print your free return label. Unfortunately, we can only provide a free return shipping label to those within the contiguous United States. If you’re located in Hawaii, Alaska, Puerto Rico or outside the U.S., you must return items at your own cost.

    Step 3

    Package the unworn item(s) and bring the package to any authorized shipping location. Once received, please allow us 5-7 working days to process your refund. The time it will take for the refund to post to your bank account, PayPal account or credit card varies.

  5. REPAIRS

    We will repair items that appear to have failed under normal use such as weak stitching or broken hardware. We are happy to provide these repairs free of charge.  

    We do NOT repair damage due to normal wear and tear or damage not caused by malfunction. For example, we do not repair discoloration of fabric due to chemical spills, oil or ink pens. Damage due to washing your fabric incorrectly (high heat) will not be repaired either.

    Please expect all repairs to be completed in 1-2 weeks.

    *Specialty items such as MISE and VANs excluded.

    Please wash all aprons before sending them for repair!

  6. Strap Changes

    Our straps (excluding leather) are made of 100% cotton webbing. Over time they may wear down. If this happens. the apron can be sent back to change out the straps for a minimal cost. Please contact Customer Service to inquire.

CONTACT US

COME VISIT, CALL OR CHAT

Send an email to customerservice@hedleyb.com and we'll get those questions solved! Or you can always give us a call at 213.744.1355. For more contact information, visit our Contacts page.