FAQ | Hedley & Bennett // Handmade Chef Gear

Frequently Asked Questions

Do you do repairs? 
Wearing your apron a little too loud & proud? No problem! We pledge the Apron Squad Guarantee on all of our products! 

Do you ship internationally? 
Why of course! If you are having any troubles with placing your order though, please contact our Customer Service Rep. at orders@hedleyb.com or give us a jingle at 213.744.1355! **Taxes and duties will apply to ALL international shipments.

How much is shipping? 
If you are ordering just 1 or 2 aprons it will always be $3.99 for ground shipping.

Other shipping questions? 
Click here.

Expedited shipping? 
If you are in a rush, no need to panic. Calm down and get those panties untwisted! We offer next day shipping until 1:00 PM PST. Just give us a call and we'll push your order out as fast as you need it. 

Strap adjustments - color/length? 
Great question! Either/or is possible. Give us a ring at 213.744.1355 or email orders@hedleyb.com and let us know what you are looking for. It will cost you $15 for the adjustment.

Minimums for orders? 
There isn't any minimum unless you want a custom design, which is 25 units.

How much are the aprons if I'm buying in bulk?
Our apron prices are based on style and quantity. Each apron has it's own price and is adjusted according to how many aprons are in your order. The price breaks start at 25 units and go up from there - meaning the more you order, the larger the discount. 

If you are looking for a donation please contact marketing@hedleyb.com to see if we are able to do any at that time. We have a minimum amount that we do since we are still a growing company, but it never hurts to ask!

Collaboration opportunities? 
We are always interested to hear your thoughts and ideas! Shoot an email to marketing@hedleyb.com and she will help your dreams come true.

Gift Certificates? 
It's okay, we understand you can get into a real pickle shopping for someone else. That's why we made the H&B Gift Card !

Do you make special arrangements for Chefs? 
We definitely can! First we would like to know what you are looking for. 

Can I get gift wrapping or a note written?
Always! Our shipping manager is a perfectionist and will always make your packages look beautiful as ever! Shoot our Happiness Deliver an email with what you want at orders@hedleyb.com

Care instructions? 
There are two basic home methods to try or you can get a commercial stain remover and try using that (per the packaging directions) in the wash. 

Warm Salt Water:
1. Dissolve about 1T salt in 1/2 C water
2. Soak stained fabric in the salt water  for 2-3 min
3. Rub the fabric against itself under cold water
Warm salt water works better if the stain is fresh and hasn't had time to dry. It is also really great for fresh tomato and wine stains.

Rubbing Alcohol :
1. Dab rubbing alcohol onto the ink.
2. Allow a couple of minutes for the alcohol to penetrate the surface and react with the ink.
3. Blot the ink stain using layers of white paper towels or a cloth that has been dampened in either alcohol or water.
This method is better for stains that have had time to dry. You can substitute white vinegar for the alcohol too. 

What's your return policy?

Is your office open for retail customers? 
Always! Real live people are at our LA location Mon-Fri 9:00-5:00Don't be shy! Pop in and say hello! We welcome everyone :)

Still got questions?
Send an email to  orders@hedleyb.com and we'll get those questions solved! Or you can always give us a call at 213.744.1355. For more contact information, visit our Contacts page.