Frequently Asked Questions

Shipping

Once you place your Hedley and Bennett order, it takes 1-3 business days to get your order processed, packed and into the hands of the shipping carrier. From there, please allow 2-5 business days for ground shipping, depending on your location.

If your order does not arrive within this timeframe, please contact our customer service team at customerservice@hedleyb.com or call us at 213.744.1355 and we will look into it for you right away.

Upon shipment, customers will receive an email confirmation containing the tracking information.

Please reach out to Customer Service at customerservice@hedleyb.com if you do NOT receive tracking information within 3-5 days of purchase.

We do ship to Military APO/FPO addresses.

All orders being shipped to a PO box will be sent via USPS.

International shipping is currently unavailable.  

Hedley & Bennett currently offers 2-Day Air expedited shipping, please allow 1 day for processing before shipment.

Please note:Orders are processed and shipped Monday-Friday 9am-5pm PST.

Allow an additional week for orders containing embroidered items.

If your order has already been placed, please contact customerservice@hedleyb.comas soon as possible and they will do their best to make that change for you.

If you need to change shipping instructions, please contact customer service ASAP.

Please note: we are not able to change the address for packages that are currently en route with the shipping carrier.

If you need to cancel your order for any reason, please call us as soon as possible at 213.744.1355 and/or email us at customerservice@hedleyb.com

How to Love Your New H&B Gear, AKA Care Instructions

Please carefully read the care instructions included with your apron before washing and/or drying!

H&B uses only top-notch fabrics. Some of these are raw untreated denims which may bleed slightly in their first few wash cycles and over time will fade and patina naturally.

Some aprons are not pre-shrunk and can be expected to shrink up to 1.5 inches during the first few washes.

After every use, the Wake Up and Fight Mask should be washed by hand and laid flat to dry.

Iron fabric body as needed, but DO NOT iron elastic straps.

There are some other basic home methods to try if you have stains that won't come out with a standard wash.

While we have successfully used these methods ourselves, please note that we cannot guarantee that your stains will be removed or the product will not be damaged. Please always tests in a small area first.  

Warm Salt Water: Works best if the stain is fresh and hasn't had time to dry. Really great for fresh tomato and wine stains!

1. Dissolve about 1T salt in 1/2 C water
2. Soak stained fabric in the salt water for 2-3 min
3. Rub the fabric against itself under cold water

Rubbing Alcohol: This method is better for set stains that have had some time to dry. You can also use white vinegar.

1. Dab rubbing alcohol onto the ink
2. Allow a couple of minutes for the alcohol to penetrate the surface and react with the ink
3. Blot the ink stain using layers of white paper towels or a cloth that has been dampened in either alcohol or water
 

Commercial Stain Remover: Always follow packaging instructions when using a commercial stain remover.

Warm Salt Water: Works best if the stain is fresh and hasn't had time to dry. Great for fresh tomato and wine stains!

1. Dissolve about 1T salt in 1/2 C water
2. Soak stained fabric in the salt water for 2-3 min
3. Rub the fabric against itself under cold water

Returns & Exchanges: The Apron Squad Guarantee

We stand behind everything we make! If you are not fully satisfied with one of our products at the time that you receive it, you may return it to us for a replacement, repair or refund within 30 days.

Please note that Heat or chemical damage is NOT included in the H&B Apron Squad Guarantee. Custom Orders (including embroideries) and worn/washed items are also not returnable.

Gift Cards (both physical and digital) and other items marked "Final Sale" are FINAL SALE and are not eligible for return, refund or exchange.

Return unworn, unwashed, and unaltered item(s), via our return portal. Follow the instructions provided, which will allow you to print your free return label and/or select your new item(s).

Package the unworn, unwashed, and unaltered item(s), and drop off to any authorized shipping location. Once received at our warehouse, please allow us 3-5 business days to process your refund. The time it will take for the refund to post to your bank account, PayPal account, or credit card varies.

Note that we must receive your item(s) in our California warehouse within 30 days of your order date. Items marked as "final sale" and embroidered items are not eligible for return.

Make an exchange for unworn, unwashed, and unaltered item(s), via our return portal.

Follow the instructions provided, which will allow you to print your free return label and/or select your new item(s).

**Please note: when making an exchange, select "Return this item"to begin the exchange process. At that point, you can browse our online shop to select the new item you wish to exchange your current item for.

Package the unworn, unwashed, and unaltered item(s), and bring the package to any authorized shipping location. Once received at our warehouse, please allow us 3-5 business days to process your refund. The time it will take for the refund to post to your bank account, PayPal account, or credit card varies.

Note that we must receive your item(s) in our California warehouse within 30 days of your order date. Embroidered items, as well as items marked "final sale" are not eligible for return or exchange.

Our straps (excluding leather) are made of 100% cotton webbing. Over time they may wear down. If this happens. the apron can be sent back to change out the straps for a minimal cost. Please contact customerservice@hedleyb.com to inquire.

If we receive your return within 30 days of your order date, you can choose to receive your refund to your original payment method or as a Hedley & Bennett store credit. Returns must be new and unused.

The time it will take for your refund to post to your bank account, PayPal account or credit card will vary.

We only accept returns for products purchased directly from Hedley & Bennett. If you want to return a product you purchased from another retailer, please contact that retailer directly for information on their return policy.

Navigating Our Website

If the item you had your eye on is sold out, click "Notify Me When Available’' on the item’s page and enter your email address. We'll be happy to shoot you a note when we have some more in stock.

Please note: Limited Edition products are usually one time only, so get 'em while they're hot! Once they are gone -- they’re gone for good.

Embroidery is the only modification option, currently available for Aprons and Smocks.

Please allow up to one week turnaround time for this service to occur before your order is shipped. Embroidered items are final sale and not eligible for return or exchange.

If you're having issues processing your order through our website, please give us a call at 213-744-1355 and we'll be happy to help.

Klarna Payment Option (online only)

Klarna and Hedley & Bennett have partnered to provide flexible online payment options for our customers. Buy now. Pay later. Klarna is a global payments provider that works with retailers to give customers the smoothest online shopping experience by providing unique payment options and superior customer experience. Klarna has 2,500 employees around the world and is leading the way for alternative payments by serving 70 million consumers and 170,000 merchants. Learn more.

Pay in 30 days, offered through Klarna, offers you the flexibility to get the order delivered before you have to pay. Once your order has shipped, you’ll receive an email with a link to pay. You’ll have 30 days to make a payment. Learn more.

There is no fee to use Pay in 30 days. However, if your invoice is not paid by the due date, Klarna may charge you a late fee of up to $10.00.

Yes. If your invoice isn’t paid by the due date, you’re subject to a late fee up to $10.00 (issued by Klarna). To help you pay on time, Klarna will send an email reminder two days before payment is due.

You’ll receive an email from Klarna with payment instructions once the order has shipped.

Pay in 4 interest-free installments, offered through Klarna, offers you short-term installments that let you spread the cost of a purchase, with no added cost or hassle. Four equal payments are automatically collected bi-weekly from your debit or credit card. The total amount charged to your card is no greater than if you simply paid for the entire purchase up front (provided the agreed payment schedule is followed). Learn more.

Klarna will refund any payments already made back to the original payment method.

Klarna will update the total balance and any remaining payments are automatically adjusted in the case of partial returns (starting from the last installment and moving forward). Any payments already made will be refunded back to the original payment method.

Yes. If your automatic payment fails and you do not provide updated card details, Klarna may charge you a late fee of $10.00. Klarna will send you an email notification if your payment was unsuccessful.

Klarna does not perform a hard inquiry with the credit bureaus, so your credit score won’t be impacted if you pay with Klarna at Hedley & Bennett.

You can reach Klarna’s Customer Service team by phone at 844-4KLARNA between Monday-Friday 8am-6pm EST. You can also chat Klarna 24/7 when you log into the Klarna App. Learn more.

Credit Key Payment Option (industry only)

Hedley & Bennett has partnered with Credit Key to deliver a line of credit to our Industry Customers through a real-time proprietary B2B credit and payment option. By using Credit Key, our Industry customers can place orders with the flexibility of paying over time. Simply speak to your Sales Representative about apply for financing using Credit Key or visit here to get started: https://www.creditkey.com/learn-more-hedley-bennett

1.   Instant credit approval - only takes seconds
2. Larger, better lines of credit - up to $50,000
3. No Fees or Interest for 30 days
4. Simple and affordable monthly rates - 1-3%
5. Ability to be pre-approved

Simply Apply Now to get approved with Credit Key or just speak to your Hedley & Bennett Sales Representative about using Credit Key as a payment method on your next order.

You’ll enter a few details about your business as well as some personal details used to assess the business owner. This will not affect your personal credit. You will receive a decision in seconds.

If you're an existing customer, Credit Key can approve you for up to $50k, with 30 days interest-free and with payment up to 12 months. If you're a new customer, then Credit Key can approve you for up to $25K and 6 month terms. As always, the first 30 days are 0%.

If you choose to extend your loan beyond 30 days, Credit Key will offer you rates of 1-3% per month for up to six months, depending on your credit tier.

Remember: this will NOT affect your personal credit,and you only pay for what you borrow. There are no fees for the additional credit line that you’re not using and there are no pre-payment penalties. You can always pay it off early.

Please check out this online tool to see how much you will pay over time. Credit Key Lending Calculator

Once your order is processed Credit Key will follow up with details about completing your Credit Key account.

You’ll make payments to Credit Key via ACH. Credit Key will email you with follow-up instructions on how to set up your account. Your first payment is due 30 days after your order has been processed. Usually, this is about the time when you place your order.

Credit Key loans will notimpact your personal credit score whatsoever. Late payments or defaults on Credit Key loans will be reported against your business, and may affect your business credit.

If you are declined for financing, you will receive an email within 24 hours of your application from Credit Key. This email will disclose the reason that you were declined the option to finance your payment.

You can still place your order with Hedley & Bennett with another payment method! Please contact your Hedley & Bennett Sales Representative.

If you were approved for a loan, but the loan amount doesn't cover your full order size, please contact your Hedley & Bennett Sales Representative for alternative payment method.

Still Have Questions?

If you still have questions, shoot us a note at customerservice@hedleyb.com or give us a ring at 213-744-1355 and we'll be happy to help.

Once you place your Hedley and Bennett order, it takes 1-3 business days to get your order processed, packed and into the hands of the shipping carrier. From there, please allow 2-5 business days for ground shipping, depending on your location.

If your order does not arrive within this timeframe, please contact our customer service team at customerservice@hedleyb.com or call us at 213.744.1355 and we will look into it for you right away.

Upon shipment, customers will receive an email confirmation containing the tracking information.

Please reach out to Customer Service at customerservice@hedleyb.com if you do NOT receive tracking information within 3-5 days of purchase.

We do ship to Military APO/FPO addresses.

All orders being shipped to a PO box will be sent via USPS.

International shipping is currently unavailable.  

Hedley & Bennett currently offers 2-Day Air expedited shipping, please allow 1 day for processing before shipment.

Please note:Orders are processed and shipped Monday-Friday 9am-5pm PST.

Allow an additional week for orders containing embroidered items.

If your order has already been placed, please contact customerservice@hedleyb.comas soon as possible and they will do their best to make that change for you.

Embroidery is the only modification option, currently available for Aprons and Smocks.

Please allow up to one week turnaround time for this service to occur before your order is shipped. Embroidered items are final sale and not eligible for return or exchange.

Please carefully read the care instructions included with your apron before washing and/or drying!

H&B uses only top-notch fabrics. Some of these are raw untreated denims which may bleed slightly in their first few wash cycles and over time will fade and patina naturally.

Some aprons are not pre-shrunk and can be expected to shrink up to 1.5 inches during the first few washes.

There are some other basic home methods to try if you have stains that won't come out with a standard wash.

While we have successfully used these methods ourselves, please note that we cannot guarantee that your stains will be removed or the product will not be damaged. Please always tests in a small area first.  

Warm Salt Water: Works best if the stain is fresh and hasn't had time to dry. Really great for fresh tomato and wine stains!

1. Dissolve about 1T salt in 1/2 C water
2. Soak stained fabric in the salt water for 2-3 min
3. Rub the fabric against itself under cold water

Rubbing Alcohol: This method is better for set stains that have had some time to dry. You can also use white vinegar.

1. Dab rubbing alcohol onto the ink
2. Allow a couple of minutes for the alcohol to penetrate the surface and react with the ink
3. Blot the ink stain using layers of white paper towels or a cloth that has been dampened in either alcohol or water
 

Commercial Stain Remover: Always follow packaging instructions when using a commercial stain remover.

Warm Salt Water: Works best if the stain is fresh and hasn't had time to dry. Great for fresh tomato and wine stains!

1. Dissolve about 1T salt in 1/2 C water
2. Soak stained fabric in the salt water for 2-3 min
3. Rub the fabric against itself under cold water

We stand behind everything we make! If you are not fully satisfied with one of our products at the time that you receive it, you may return it to us for a replacement, repair or refund within 30 days.

Please note that Heat or chemical damage is NOT included in the H&B Apron Squad Guarantee. Custom Orders (including embroideries) and worn/washed items are also not returnable.

Gift Cards (both physical and digital) and other items marked "Final Sale" are FINAL SALE and are not eligible for return, refund or exchange.

Return unworn, unwashed, and unaltered item(s), via our return portal. Follow the instructions provided, which will allow you to print your free return label and/or select your new item(s).

Package the unworn, unwashed, and unaltered item(s), and drop off to any authorized shipping location. Once received at our warehouse, please allow us 3-5 business days to process your refund. The time it will take for the refund to post to your bank account, PayPal account, or credit card varies.

Note that we must receive your item(s) in our California warehouse within 30 days of your order date. Items marked as "final sale" and embroidered items are not eligible for return.

Make an exchange for unworn, unwashed, and unaltered item(s), via our return portal.

Follow the instructions provided, which will allow you to print your free return label and/or select your new item(s).

**Please note: when making an exchange, select "Return this item"to begin the exchange process. At that point, you can browse our online shop to select the new item you wish to exchange your current item for.

Package the unworn, unwashed, and unaltered item(s), and bring the package to any authorized shipping location. Once received at our warehouse, please allow us 3-5 business days to process your refund. The time it will take for the refund to post to your bank account, PayPal account, or credit card varies.

Note that we must receive your item(s) in our California warehouse within 30 days of your order date. Embroidered items, as well as items marked "final sale" are not eligible for return or exchange.

Our straps (excluding leather) are made of 100% cotton webbing. Over time they may wear down. If this happens. the apron can be sent back to change out the straps for a minimal cost. Please contact customerservice@hedleyb.com to inquire.

If we receive your return within 30 days of your order date, you can choose to receive your refund to your original payment method or as a Hedley & Bennett store credit. Returns must be new and unused.

The time it will take for your refund to post to your bank account, PayPal account or credit card will vary.

We only accept returns for products purchased directly from Hedley & Bennett. If you want to return a product you purchased from another retailer, please contact that retailer directly for information on their return policy.

Klarna and Hedley & Bennett have partnered to provide flexible online payment options for our customers. Buy now. Pay later. Klarna is a global payments provider that works with retailers to give customers the smoothest online shopping experience by providing unique payment options and superior customer experience. Klarna has 2,500 employees around the world and is leading the way for alternative payments by serving 70 million consumers and 170,000 merchants. Learn more.

Pay in 30 days, offered through Klarna, offers you the flexibility to get the order delivered before you have to pay. Once your order has shipped, you’ll receive an email with a link to pay. You’ll have 30 days to make a payment. Learn more.

There is no fee to use Pay in 30 days. However, if your invoice is not paid by the due date, Klarna may charge you a late fee of up to $10.00.

Yes. If your invoice isn’t paid by the due date, you’re subject to a late fee up to $10.00 (issued by Klarna). To help you pay on time, Klarna will send an email reminder two days before payment is due.

You’ll receive an email from Klarna with payment instructions once the order has shipped.

Pay in 4 interest-free installments, offered through Klarna, offers you short-term installments that let you spread the cost of a purchase, with no added cost or hassle. Four equal payments are automatically collected bi-weekly from your debit or credit card. The total amount charged to your card is no greater than if you simply paid for the entire purchase up front (provided the agreed payment schedule is followed). Learn more.

Klarna will refund any payments already made back to the original payment method.

Klarna will update the total balance and any remaining payments are automatically adjusted in the case of partial returns (starting from the last installment and moving forward). Any payments already made will be refunded back to the original payment method.

Yes. If your automatic payment fails and you do not provide updated card details, Klarna may charge you a late fee of $10.00. Klarna will send you an email notification if your payment was unsuccessful.

Klarna does not perform a hard inquiry with the credit bureaus, so your credit score won’t be impacted if you pay with Klarna at Hedley & Bennett.

You can reach Klarna’s Customer Service team by phone at 844-4KLARNA between Monday-Friday 8am-6pm EST. You can also chat Klarna 24/7 when you log into the Klarna App. Learn more.

Hedley & Bennett has partnered with Credit Key to deliver a line of credit to our Industry Customers through a real-time proprietary B2B credit and payment option. By using Credit Key, our Industry customers can place orders with the flexibility of paying over time. Simply speak to your Sales Representative about apply for financing using Credit Key or visit here to get started: https://www.creditkey.com/learn-more-hedley-bennett

1.   Instant credit approval - only takes seconds
2. Larger, better lines of credit - up to $50,000
3. No Fees or Interest for 30 days
4. Simple and affordable monthly rates - 1-3%
5. Ability to be pre-approved

Simply Apply Now to get approved with Credit Key or just speak to your Hedley & Bennett Sales Representative about using Credit Key as a payment method on your next order.

You’ll enter a few details about your business as well as some personal details used to assess the business owner. This will not affect your personal credit. You will receive a decision in seconds.

If you're an existing customer, Credit Key can approve you for up to $50k, with 30 days interest-free and with payment up to 12 months. If you're a new customer, then Credit Key can approve you for up to $25K and 6 month terms. As always, the first 30 days are 0%.

If you choose to extend your loan beyond 30 days, Credit Key will offer you rates of 1-3% per month for up to six months, depending on your credit tier.

Remember: this will NOT affect your personal credit,and you only pay for what you borrow. There are no fees for the additional credit line that you’re not using and there are no pre-payment penalties. You can always pay it off early.

Please check out this online tool to see how much you will pay over time. Credit Key Lending Calculator

Once your order is processed Credit Key will follow up with details about completing your Credit Key account.

You’ll make payments to Credit Key via ACH. Credit Key will email you with follow-up instructions on how to set up your account. Your first payment is due 30 days after your order has been processed. Usually, this is about the time when you place your order.

Credit Key loans will notimpact your personal credit score whatsoever. Late payments or defaults on Credit Key loans will be reported against your business, and may affect your business credit.

If you are declined for financing, you will receive an email within 24 hours of your application from Credit Key. This email will disclose the reason that you were declined the option to finance your payment.

You can still place your order with Hedley & Bennett with another payment method! Please contact your Hedley & Bennett Sales Representative.

If you were approved for a loan, but the loan amount doesn't cover your full order size, please contact your Hedley & Bennett Sales Representative for alternative payment method.

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